Frequently Asked Questions
Everything you need to know about your Delsey Paris journey.
How do I set the TSA combination lock on my Delsey suitcase?
Your suitcase is preset to 0-0-0. To change it, open the lock, press the reset button (usually a small pinhole or a slider) until it clicks, set your new code, and then push the main button to lock in the sequence.
What is the warranty policy for Delsey Paris products?
Delsey Paris offers a limited warranty ranging from 2, 5, or 10 years, up to a lifetime warranty depending on the specific model. This covers manufacturing defects in materials and workmanship from the date of purchase.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days within the continental US. We offer free ground shipping on orders over $100, while expedited shipping options are available at checkout for an additional fee.
What is your return policy for online orders?
We accept returns for unused items in their original packaging within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Are Delsey Paris carry-ons compatible with international airline regulations?
Most of our carry-on luggage is designed to meet standard international sizing; however, dimensions vary by airline. We recommend checking the 'Specifications' tab on the product page for exact measurements including wheels and handles.
How should I clean and maintain my hardshell luggage?
To maintain the finish of your hardshell suitcase, wipe it down with a soft cloth dampened with warm water and mild soap. Avoid using abrasive cleaners or solvents that could damage the polycarbonate or ABS exterior.